Log Your Repair Intake

Official Workshop Intake Pipeline for Commercial, Agricultural, and Fleet Drone Maintenance.

Pre-Flight Gateway Check

⚠️ CRITICAL: Read Before Logging Your Drone

To ensure our lab remains focused on technical engineering and high-turnaround repair lines, you must agree to our operational constraints.

Our Three Lab Rules:

No Free Advice: We do not provide DIY tips, spare parts for self-repair, or over-the-phone diagnostics. We are a closed engineering lab.

Upfront Intake Fee: Every drone booked into our lab is subject to a non-refundable inspection, diagnostic, and reporting fee, payable upon the drone’s arrival at our Heidelberg workshop. This fee covers our specialized bench-testing, microscopy, and a written engineering quote.
Consumer Drones: R600
Enterprise Drones: R700
Agricultural Drones: R999

Secure Courier Only: We operate from a secure homebased technical workshop in Heidelberg, Western Cape. We do not accept unbooked walk-ins or retail counter drop-offs.

Your Full Name / Company Name

Contact Person

Your Email

Contact Number (WhatsApp Enabled)

Physical Return Address (Where the drone will be couriered back to after repair)

Drone Model / Platform Type (e.g., DJI Agras T40, Mavic 3 Pro, Custom JIYI Build)

Drone Serial Number

Warranty Status

Approximate Age of Drone

Detailed Incident History & Reported Faults

Delivery Method to Heidelberg Lab

Notice: All shipping and courier costs to and from our Heidelberg facility are strictly the responsibility of the client.

Mandatory Engineering & Legal Declarations
Lawful Ownership:
I confirm that I am the lawful owner or authorized operational representative of this UAV platform.
Hazmat & Battery Safety:
I declare that all batteries delivered are physically intact and safe for handling. I certify that agricultural platforms are fully flushed and completely free of hazardous chemicals, toxic pesticides, or active biological contaminants.
Diagnostic Authorization:
I authorize Eden Drone Repairs to perform rigorous diagnostic procedures, including high-voltage powered bench testing, firmware analysis, motor-load testing, ESC troubleshooting, and telemetry calibration.
Operational Risk Acknowledgment:
I understand that agricultural and commercial UAV platforms operate in highly corrosive or high-stress environments, and hidden, latent structural or electrical damage may only become visible during deep bench disassembly. I accept that diagnostic or calibration test flights, where required, are conducted entirely at my own operational risk.
Estimation & Liability Limits:
I accept that repair quotations are binding estimates, but additional faults may be uncovered once mechanical disassembly begins. I agree that Eden Drone Repairs’ liability is strictly limited to the direct value of the technical service performed and explicitly excludes crop loss, operational downtime loss, commercial consequential damages, or any third-party insurance claims.
Financial Commitment:
Financial Commitment: I understand that the R500 inspection fee is immediately due upon drone intake and that approved repair costs must be settled in full prior to start of the repairs.

Platform Compliance Gatekeepers
Legacy Platform & Discontinued Hardware Disclaimer
I explicitly acknowledge that older or discontinued UAV platforms (5+ years old, legacy flight controllers, or end-of-life models) face acute global parts scarcity, missing factory documentation, or dead firmware support. I accept that restoring these assets may not be economically viable, and I agree that the R500 diagnostic fee remains fully payable regardless of the repair outcome.
Terms, Conditions, and Privacy Policies
I confirm that I have read, understood, and accept the full Eden Drone Repairs Terms & Conditions, Limitation of Liability clauses, and Privacy Policy.

Post-Submission Instructions

Next Steps for Shipping

Once you click submit, our system will generate an intake reference number.

Check your inbox: You will receive an immediate automated email containing our secure Heidelberg delivery address and comprehensive packing instructions.
Pack securely: Pack your drone safely in its hard case or a double-walled cardboard box with the props removed. Print your confirmation email and place it inside the box.
Dispatch Courier: Send us your courier tracking number so our workshop team can clear a diagnostic bench for your asset’s arrival.

UAV Drone Repair Intake & Diagnostics